Privacy Policy

1. Introduction

This Privacy Policy describes how DonateursEnLigne collects, uses, stores and protects your personal data in connection with the use of our platform connecting donors and beneficiaries.

We place the utmost importance on protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act.

2. Personal data collected

2.1. During registration

We collect the following information when you create your account:

• Identification information: Last name, first name, date of birth, gender
• Contact details: Email address, phone number, postal address, city, country
• Profile photo: Image you upload during registration
• Professional information: Profession, current situation, monthly income
• Reason for request: Description of your financial aid need
• Referral code: Code used (if applicable) and your generated personal code

2.2. When using the platform

• Aid requests: Motivation messages, desired amounts, request statuses
• Messages exchanged: Conversations with donors, attachments
• Activity history: Connections, pages visited, actions performed
• Technical data: IP address, browser, operating system, cookies

2.3. Verification documents

To verify the authenticity of profiles, we may request supporting documents (ID, proof of address, etc.). These documents are treated with the utmost confidentiality.

3. Purposes of data processing

Your personal data is collected and processed for the following purposes:

Secondary purposes

• Send you important notifications (emails, alerts)
• Improve user experience and platform features
• Prevent fraud and ensure security
• Comply with our legal and regulatory obligations
• Manage customer support and answer your questions
• Produce anonymized statistics

4. Legal basis for processing

The processing of your data is based on the following legal grounds:

• Performance of the contract: The processing of your data is necessary to provide the platform's services (matching, messaging, request management)
• Consent: You consent to the processing of your data by accepting the Terms of Use during registration
• Legal obligations: Some processing is necessary to comply with our legal obligations (fraud prevention, tax data retention)
• Legitimate interest: Improvement of our services, platform security

5. Recipients of your data

5.1. Internal access

Only the administrators of DonateursEnLigne have access to your complete personal data, strictly within the framework of platform management and profile verification.

5.2. Sharing with donors

When you apply to a donor, the following information is shared with them:

• Your first and last name
• Your profile photo
• Your city and country
• Your situation and profession
• Your motivation message
• The desired aid amount

Your email and phone are never shared with donors.

5.3. Subcontractors and service providers

We may share your data with trusted service providers for:

• Platform hosting (secure servers)
• Sending transactional emails
• The automatic deduction of the contribution of 1% via the partner bank
• Statistical analysis and service improvement

These providers are bound by strict contractual obligations of confidentiality and security.

6. Data retention period

At the end of these periods, your data is securely deleted or anonymized for statistical analysis.

7. Data security and protection

We implement technical and organizational measures to protect your data:

In case of a data breach likely to result in a high risk to your rights and freedoms, we will inform you within 72 hours in accordance with the GDPR.

8. Your rights over your data

In accordance with the GDPR and the Data Protection Act, you have the following rights:

✓ Right of access

You can obtain a copy of all personal data we hold about you.

✓ Right of rectification

You can modify your personal information directly from your profile or ask us to correct it.

✓ Right to erasure (right to be forgotten)

You can request the deletion of your account and personal data, subject to legal retention obligations.

✓ Right to restriction of processing

You can request the temporary suspension of your data processing in certain situations.

✓ Right to data portability

You can retrieve your data in a structured, machine-readable format to transfer to another service.

✓ Right to object

You can object to certain processing of your data, particularly for commercial prospecting purposes.

✓ Right to withdraw your consent

You can withdraw your consent to the processing of your data at any time.

✓ Right to define post-mortem directives

You can define directives regarding the fate of your data after your death.

Right to complain

If you believe that your rights are not being respected, you can file a complaint with the National Commission for Information Technology and Liberties (CNIL):

• Website: www.cnil.fr
• Address: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
• Phone: 01 53 73 22 22

9. Use of cookies

9.1. What is a cookie?

A cookie is a small text file stored on your device when visiting a website. It allows your preferences to be remembered and improves your browsing experience.

9.2. Types of cookies used

• Essential cookies: Necessary for the platform to function (session management, authentication). These cookies cannot be disabled.
• Performance cookies: Allow analysis of site usage to improve performance (anonymized).
• Functional cookies: Remember your preferences (language, display).

9.3. Cookie management

You can configure your browser at any time to refuse cookies or to be alerted when they are installed. Note that disabling essential cookies may affect the platform's functionality.

10. Data transfers outside the EU

Your personal data is hosted on servers located within the European Union. We commit not to transfer your data outside the EU without appropriate safeguards (standard contractual clauses, adequacy decision of the European Commission).

If a transfer outside the EU proves necessary (for example, use of a Privacy Shield certified American provider), we will inform you and obtain your consent if required.

11. Protection of minors

12. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect legal, regulatory changes or changes in our practices.

Any substantial modification will be notified to you by email or via a message on the platform. The last update date is indicated at the top of this page.

We encourage you to regularly review this policy to stay informed about how we protect your data.

13. Contact us

For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us: