Terms and Conditions

1. Platform presentation

DonateursEnLigne is a platform connecting wealthy private donors with beneficiaries (individuals, associations, project holders) seeking financial aid.

The platform acts solely as an intermediary and facilitates exchanges between parties. DonateursEnLigne does not itself disburse funds and does not guarantee obtaining financial aid.

2. Acceptance of terms

By registering on DonateursEnLigne, you unreservedly accept these Terms of Use.

If you do not accept these terms, you must not use the platform.

3. Registration and account creation

3.1 Registration conditions

To register on the platform, you must:

• Be at least 18 years old
• Provide accurate, complete and up-to-date information
• Have legal capacity to enter into contracts
• Not have been previously excluded or banned from the platform

3.2 Accuracy of information

You agree to provide truthful and accurate information during registration and to keep it up to date. Any false statement may result in the suspension or deletion of your account.

3.3 Account security

You are responsible for the confidentiality of your credentials (email and password). You must immediately inform us of any unauthorized use of your account.

4. Use of the platform

4.1 Beneficiary journey

1. Free registration on the platform
2. Complete your profile with your personal information
3. View the list of verified private donors
4. Application to the donor of your choice
5. Secure exchange via internal messaging
6. If accepted: receiving aid directly from the donor

4.2 Rules of conduct

You agree to:

• Use the platform honestly and legally
• Not impersonate another person
• Not publish offensive, defamatory or illegal content
• Not harass or threaten other users
• Apply to only one donor at a time
• Respect donor decisions

4.3 Prohibitions

It is strictly prohibited to:

• Create multiple accounts to bypass rules
• Use scripts or bots to automate your actions
• Attempt to access other users' accounts
• Soliciting payments outside the platform to bypass the 1% contribution
• Resell or transfer your account to a third party

5. Economic model and 1% contribution

5.1 Contribution terms

• The contribution is calculated at 1% of the total amount received from the donor
• It is due only after actual receipt of the financial aid
• The contribution is automatically deducted from the partner bank account when funds are received. No action on your part is required.
• The beneficiary directly receives the net amount (granted amount minus the 1% contribution)

5.2 Automatic deduction of the contribution

This automatic deduction is made possible through the exclusive partnership between DonateursEnLigne and the designated banking institution. This is precisely why funds are disbursed only through an account opened with this institution.

5.3 Why is a partner banking institution mandatory?

The beneficiary cannot freely choose the banking institution for receiving funds. This system has been implemented for the following reasons:

• Guaranteed automatic deduction: The partnership with the banking institution enables the automatic deduction of the 1% contribution directly upon receipt of funds. Without this mechanism, the platform could not guarantee the collection of its contribution.
• Securing payments: The use of a partner institution certifies that the funds have actually been credited to the beneficiary's account, through verifiable tracking and receipt confirmation.
• Abuse prevention: In the past, some beneficiaries who received funds in their personal account refused to pay the 1% contribution owed to the platform. Automatic deduction via the partner bank permanently eliminates this risk and protects all parties.
• Compliance and transparency: This mechanism ensures full transparency on the flow of funds and guarantees compliance with each party's obligations.

Opening an account with the partner institution is completely free. Detailed instructions will be provided after your request is accepted and your identity is verified.

5.4 Summary of the disbursement process

• 1. Your request is accepted by a donor
• 2. You verify your identity on the platform
• 3. You open a free account with the partner bank
• 4. You submit your bank reference
• 5. The donor makes the transfer to your partner account
• 6. The 1% contribution is automatically deducted by the bank
• 7. You receive the net amount directly in your account

6. Verification and moderation

6.1 Donor verification

We implement procedures to verify the identity and legitimacy of donors on the platform. However, we cannot 100% guarantee the authenticity of each donor.

6.2 Moderation

We reserve the right to:

• Moderate profiles and requests
• Suspend or delete an account for non-compliance with Terms
• Refuse a registration without justification
• Remove any inappropriate content

7. Limitation of liability

DonateursEnLigne acts solely as an intermediary. Consequently:

• We do not guarantee obtaining financial aid
• We are not responsible for donor decisions (acceptance, refusal, amount granted)
• Financial exchanges are made directly between the donor and the beneficiary
• We are not responsible for disputes between users
• We do not guarantee the permanent availability of the platform

8. Intellectual property

All content present on DonateursEnLigne (texts, images, logos, design, source code) are protected by intellectual property rights.

Any reproduction, representation or use, in whole or in part, without prior authorization is prohibited.

9. Personal data protection

Your personal data is processed in accordance with our Privacy Policy .

You have the right to access, rectify, delete and object to the processing of your data.

9.1 Destruction of identity documents after verification

As part of the verification of your identity, you may be required to submit sensitive documents such as:

• A copy of your identity document (ID card, passport, or driver's license)
• A verification selfie with your identity document
• A selfie with the verification code provided by the platform
• The signed commitment document

These documents are used exclusively to verify your identity. Once the verification is validated by our team, all these files are permanently deleted from our servers the day after validation. No copies are retained, no backups are made.

9.2 Destruction procedures

• Deadline: Documents are destroyed within 24 hours of the identity verification being validated.
• Method: Permanent deletion of files from our servers, with no possibility of recovery.
• Scope: All files submitted as part of the verification are affected: identity document, selfies, and commitment document.
• In case of refusal: If your verification is refused, the documents are also destroyed. You will need to submit new documents for your next attempt.

10. Termination

10.1 By the user

You can delete your account at any time from your personal space or by contacting us at: contact@donateursenligne.com

10.2 By the platform

We may suspend or terminate your account in case of:

• Violation of these Terms
• Fraudulent or abusive behavior
• Non-payment of the 1% contribution
• Prolonged inactivity (more than 2 years)

11. Modification of Terms

We reserve the right to modify these Terms at any time. Users will be notified by email of any substantial changes.

Continued use of the platform after modification constitutes acceptance of the new terms.

12. Applicable law and jurisdiction

These Terms are governed by French law.

In case of dispute, and failing amicable settlement, French courts shall have sole jurisdiction.

13. Contact

For any questions regarding these Terms of Use, you can contact us:

• Email : contact@donateursenligne.com
• Online chat: Available on the homepage